prismaform Terms of Service

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Welcome to prismaform. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from prismaform's website, mobile platform, products, and customer support channels. By using our platform or placing an order, you accept these Terms as a binding agreement.

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1. Acceptance of Terms

By visiting or using any service offered by prismaform, you confirm that you have reviewed, comprehended, and accepted these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you may not access or use our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be 18 years of age or older, or have reached the legal age of majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, non-commercial purposes. The following activities are not permitted:
  • Submitting fraudulent transactions or placing orders in bad faith;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our consent;
  • Attempting to breach site security, data infrastructure, or user accounts;
  • Reselling prismaform products for commercial gain without our express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where an obvious pricing or typographical mistake occurs, prismaform may correct it and modify or cancel any affected order before it ships, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully review the labeling on the product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: Payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. The full payment amount must be received before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on prismaform's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to prismaform and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, prismaform shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our platform, products, or services. For any claim arising from a transaction, our maximum aggregate liability shall not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without giving effect to any conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase shall first be submitted to prismaform's support team for informal resolution.

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9. Changes to These Terms

prismaform may update or revise these Terms at any time. We will announce material changes by publishing the revised terms on our website. Your continued use of our website or services after any update signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: prismaform
• Customer Support Email: [email protected]
• Customer Support Phone: 12312188831
• Physical Business Address: 7991 E ROSIE DR, SUTTONS BAY, MI 49682, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST